Frequently Asked Questions
If your issue is not addressed below, please CONTACT US.
Q: How can I recover a lost or forgotten password?
A: Send yourself a password reset via email.
- From the sign in page select the Forgot password? link or click here.
- Enter your email address associated with your account and click the [Submit] button.
- Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
- Click the reset link in that email.
- Choose a new password.
Q: How do I change my password?
A: You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
Q: Why am I not receiving any emails?
A: If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
If you are still not receiving our emails, please contact us.
Q: How do I change the email address tied to my account?
A: You can change your email address by editing your account details within your “My Account” area.
Q: Why do I get a warning message that my selected username is invalid?
A: Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
Incorrect: MY Username
Or, it says that the username selected is already in use.
Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.Q: Why does it say that my email address is already in use?
A: If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Q: How does your auction work?
A: At Lotbid.com items sell in an “Online Timed Auction” format, with no physical auctioneer, but through a custom sophisticated cloud server based software. Bidding opens a few days prior to the auction going live and closes at staggered times (soft closing) during each auction event. Every item is sold to the highest bidder when final bidding closes. Very fun and can become competitive by nature.
Q: What’s required to register?
A: You will be required to fill out the form online with your personal information and add a valid credit card. Otherwise you can come into our office in person and provide a valid identification. We want to ensure that all of our bidders are qualified buyers. These are normal procedures making sure every bidders meets the same conditions of ability to bid in our auctions. Whenever you place a bid in an auction your card will be per-authorized for a $1.00 to ensure the card you are using is valid. THIS WILL NOT POST AS AN ACTUAL CHARGE TO YOUR ACCOUNT. As with many per-authorizations, this charge will only show up as a pending charge and then drop off of your account once the auction ends.
Q: What can I buy through an online auction at Lotbid.com?
A: Almost anything can be sold at a Lotbid.com online auction. Lotbid.com is a valuable source for purchasing auto’s, electronics, tools & equipment, household goods & hardware’s, specialty & industrial items, farm & agricultural machinery and you name it!
In fact many of the items you will find through Lotbid.com online auctions will be new or used high quality commercial valuables. Additionally you can inspect all items usually the day before the auction closing. Of course this information will be noted in the individual auction listing.
Q: When are your auctions?
A: We have pre-scheduled monthly auctions as well as various weekly auctions usually planned two weeks in advance giving potential buyers plenty of notice to prepare for bidding.
Q: Can I preview items prior to placing any bids?
A: Yes, we encourage it. Every auction listing will provide the exact location of lots where all potential buyers have a previewing opportunity prior to auction end times. Preview will only be allowed during the listed times, no exceptions.
Q: Do you ship items for buyers?
A: Yes! At Lotbid.com we pride ourselves when it comes to logistics and care of handling auction goods. We come from shipping and handling background. We will list “Shipping Available from This Location” when available in a particular auction. It will be “You” as a bidder/buyers responsibility to make shipping arrangements with Us “Lot Bid” via one of our carriers. Otherwise you can pick up or make your own arrangements by providing us with a BOL – Bill of Lading. Even if you are using or making your own shipping arrangements and you need us to package or palletize your item, reasonable charges will apply.
Q: How will I know if I am the winner of a lot bid?
A: The winning bidder will receive an email from Lotbid.com with the invoiced amount after the close of any auctions they have won. Make sure that Lotbid.com is added to your approved email list.
Q: What forms of payment does your company accept?
A: We accept most forms of payment such as Cash, Visa, Mastercard, Discover, Certified Bank Checks at our Lot Bid LLC office location.
Q: How long do I have to pay for my items?
A: Credit cards will be charged automatically after auction has ended unless other payment arrangements are made prior to bidding. Please bring with you your PAID IN FULL invoice at time of asset removal. We give the option of accepting other forms of payment at our warehouse location. If you do not pick-up your items on the scheduled removal date and time your items are subject to disposal, resale or donation.
Q: How long do I have to pick up my purchased items?
A: The date by which time all auction merchandise must be removed from sale premises will be posted on an auction by auction basis under that auction’s listed terms and details. Read all specific auctions listing information prior to placing any bids.
Q: Do I have to pay sales tax?
A: Most states and jurisdiction require us to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from sales tax, you must complete an appropriate form at our office, via email or fax prior to any lot bids being placed.
Q: What are bidding increments?
A: A bidding increment describes the minimum amount that is required to raise an existing lot bid. An example would be the current lot bid on an item is $50.00, you must bid at least $55.00 to raise the bid. Bidding increments may be set anywhere from $1.00, $2.50, $5.00, $10.00, $25.00, $50.00 or $100.00 depending on how high the bidding gets. In some cases where items sell for several thousands, it can be even higher increments. Whatever the established increment at that point of the bidding you may not use smaller amounts.
Q: Do you allow bid-sniping?
A: Absolutely not! Bid sniping is a frowned upon practice in a true sense of the word and takes the fairness out of an online auction for both bidders and sellers alike. 80% of bidders we have spoken with prefer a soft-close and do not trust solely on proxy-bid technology by loosing out to another bidder at the end after the fact, they were willing to pay more than the selling price. So, we have in place anti-sniping technology by utilizing a timed ticker in the last couple minutes of the auction, also sometimes referred to as an “auto-bid extender” soft closing premier feature.
Q: Is bid page refreshing necessary to keep tract if I’m the high bidder?
A: No, we have “Auto Page Refresh” incorporated into our robust auction engine. This elaborate feature makes a buyers bidding on Lotbid.com that much better. We went the extra mile for your bidding pleasure.
Q: Are there reserves on your auctions?
A: Most of the items selling through Lotbid.com will not have a reserve. We do allow a reserve in certain instances where there are high value items like some consigned vehicles or equipment. For the most part, ninety plus percent of auction items will not have any type of reserve.
If an item does have a reserve, we may or may not disclose the amount if we feel it will discourage bidding. Please bid up to the amount you feel your desired item is worth. If you are the highest bidder and do not meet the reserve, we may at the consignors discretion disclose what that reserve amount is.
Q: Do autos, trucks or equipment have something wrong with them?
A: When vehicles or items are consigned to us for auction we don’t inspect them unless noted so in the auction listing. You can drive it in our lot if you like. Equipment with keys that runs by locomotion can surely be ran and operated during the inspection process. We encourage all buyers to do their own due-diligence and inspect items thoroughly to their satisfaction. Bring your mechanic if you like.
Q: What if I don’t have access to the internet or having computer problems and want to bid?
A: We suggest using a friend or relatives computer or sometimes you can use one at the library. Know your options plenty of time in advance prior to auction close so you don’t miss out. In some instance if you have the proper reference information on file with us, we will gladly submit a bid on your behalf over the phone or via our on-site kiosk (when available).
Q: What if I change my mind after placing a lot bid?
A: If a proxy-type bid (those made prior to an auction going live) was made in error and it is easily understood by our staff that it was an obvious mistake, you have the one-time courtesy on our part to contact us within 24 hours prior to that particular auction going live. This is to allow us enough time to correct the amount of your error. Of course an obvious mistake example would be an additional “0” like you were meaning to bid $100.00 and you mistakenly entered $1000.00 on an item obviously not worth anywhere near that amount. The obvious is obvious. Contact us by calling: 816-988-7759 or email. Bid retractions are never an excuse to back out of a legitimate lot bid.
Remember, by bidding on an item you are creating a contract that is enforceable in a court of law. Lot Bid LLC will pursue all legal remedies required to enforce such said contract between buyer and seller. If you are unsure of an item, DO NOT BID!
Q: Are items being sold guaranteed for quality and condition?
A: All items are sold “AS IS, WHERE IS, with NO WARRANTY expressed or implied. As with all true auctions, all lots are sold without any implied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. You are bidding on the described item not the photos.